Booking Fee/Cancellation Policy


Updated on 2/14/2022
 
Booking Fee Policy:
 
As a small business, missed appointments are challenging.  As such we are implementing a 25% non-refundable booking fee due at the time of scheduling.  This booking fee will hold your scheduled appointment and will be applied to your final bill at the completion of services.
 
We can either email or text you a payable invoice for the booking fee.  The appointment will be placed on hold until the booking fee is paid.  Once the invoice is paid, the appointment will be scheduled and you will receive a confirmation notification.
 
If an appointment is cancelled and you reschedule with us within 30 days you will not be charged an additional booking fee.  If you call to reschedule after the 30 days, you will be charged another booking fee.
 
Cancellation Policy:
 
We understand that sometimes life happens and is beyond our control. Our goal is to provide top quality, professional services to all of our customers.  
 
Cancellations or reschedule requests must be made at least 24 hours in advance.  
  • We will work with you to reschedule to our next available appointment that works with your schedule.
  • If you aren't able to provided 24 hours notice of a reschedule or cancellation, the booking fee will be forfeited.
If you have any questions or concerns on our policy please call/text 412-953-1694 or email at nate@shiningridesdetailing.com
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